# Claims Adjusters, Examiners, and Investigators

> Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

- Edition: Data verified Nov 2026 · CollegesRef 2026–27 edition
- Page: https://www.collegesref.com/careers/claims-adjusters-examiners-and-investigators
- SOC code: 13-1031.00
- Career family: Business and finance
- Median annual pay: $78,000 (10th percentile $48,850, 90th percentile $117,040)
- Projected growth: Decline, -5.5%
- Openings a year: 20,900
- Typical entry education: High school diploma
- Bright outlook: no
- Data years: BLS 2025 wages · 2025–35 projections

## Interest profile (code CEI)

| Interest area | Score (0–100) |
| --- | ---: |
| Realistic (R) | 4 |
| Investigative (I) | 42 |
| Artistic (A) | 0 |
| Social (S) | 27 |
| Enterprising (E) | 63 |
| Conventional (C) | 87 |

## What you'd do

- Working with Computers (importance 92/100)
- Communicating with People Outside the Organization (importance 90/100)
- Getting Information (importance 89/100)
- Identifying Objects, Actions, and Events (importance 87/100)
- Making Decisions and Solving Problems (importance 87/100)
- Communicating with Supervisors, Peers, or Subordinates (importance 85/100)
- Documenting/Recording Information (importance 84/100)
- Resolving Conflicts and Negotiating with Others (importance 82/100)
- Organizing, Planning, and Prioritizing Work (importance 81/100)
- Analyzing Data or Information (importance 77/100)

## Skills

Reading Comprehension, Active Listening, Critical Thinking, Speaking, Judgment and Decision Making, Writing, Complex Problem Solving, Monitoring, Social Perceptiveness, Active Learning

## Knowledge

Customer and Personal Service, English Language, Administrative, Mathematics, Computers and Electronics, Law and Government, Administration and Management, Economics and Accounting, Education and Training, Psychology

## Also called

Accident Investigator, Adjuster, Adjustment Clerk, Auto Claims Adjuster (Automotive Claims Adjuster), Auto Damage Claims Adjuster (Automotive Damage Claims Adjuster), Benefit Authorizer, Bodily Injury Claims Adjuster, Bodily Injury Claims Examiner, Claims Account Specialist, Claims Adjuster

## Majors that lead here (NCES CIP–SOC crosswalk, 4-digit CIP)

- [Health and Medical Administrative Services](https://www.collegesref.com/programs/5107) (CIP 5107, 1,585 colleges)
- [Insurance](https://www.collegesref.com/programs/5217) (CIP 5217, 113 colleges)

## Colleges with strong outcomes (College Scorecard, 2025)

| College | Program | Earnings 1 yr | Earnings 4 yrs | Median debt |
| --- | --- | ---: | ---: | ---: |
| [Georgetown University-DC](https://www.collegesref.com/college/georgetown-university-dc-1068) | Health and Medical Administrative Services | not reported | $143,686 | $11,000 |
| [University of North Carolina at Chapel Hill Main Campus](https://www.collegesref.com/college/university-of-north-carolina-at-chapel-hill-main-campus-2990) | Health and Medical Administrative Services | $44,456 | $110,204 | not reported |
| [University of Wisconsin-Madison Main Campus](https://www.collegesref.com/college/university-of-wisconsin-madison-main-campus-3084) | Insurance | $80,508 | $105,992 | $15,000 |
| [St. John's University-New York](https://www.collegesref.com/college/st-john-s-university-new-york-2579) | Insurance | $73,673 | $105,688 | $19,500 |
| [Saint Joseph's University](https://www.collegesref.com/college/saint-joseph-s-university-2308) | Insurance | $70,669 | $101,930 | $22,375 |
| [Georgia State University](https://www.collegesref.com/college/georgia-state-university-1077) | Insurance | $70,639 | $101,040 | $22,875 |
| [University of Houston-Downtown](https://www.collegesref.com/college/university-of-houston-downtown-2922) | Insurance | $70,256 | $98,510 | $24,500 |
| [University of South Carolina-Columbia Main Campus](https://www.collegesref.com/college/university-of-south-carolina-columbia-main-campus-3042) | Insurance | $69,288 | $96,539 | $21,000 |

## Related careers

- [Insurance Claims and Policy Processing Clerks](https://www.collegesref.com/careers/insurance-claims-and-policy-processing-clerks): $49,230 median pay
- [Eligibility Interviewers, Government Programs](https://www.collegesref.com/careers/eligibility-interviewers-government-programs): $54,210 median pay
- [Customer Service Representatives](https://www.collegesref.com/careers/customer-service-representatives): $44,770 median pay
- [Insurance Underwriters](https://www.collegesref.com/careers/insurance-underwriters): $81,370 median pay
- [Tax Examiners and Collectors, and Revenue Agents](https://www.collegesref.com/careers/tax-examiners-and-collectors-and-revenue-agents): $62,370 median pay
- [Compliance Officers](https://www.collegesref.com/careers/compliance-officers): $80,730 median pay

## Sources

- [O*NET Database](https://www.onetcenter.org/database.html), version 31.0 (CC BY 4.0)
- [BLS Employment Projections](https://www.bls.gov/emp/tables.htm), version 2025-35, data year 2025 (Public domain (U.S. government work))
- [BLS Occupational Employment and Wage Statistics](https://www.bls.gov/oes/tables.htm), version 2025, data year 2025 (Public domain (U.S. government work))
- [NCES CIP 2020 to SOC 2018 crosswalk](https://nces.ed.gov/ipeds/cipcode/resources.aspx?y=56), version 2020, data year 2020 (Public domain (U.S. government work))

O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. CollegesRef has modified all or some of this information.