# First-Line Supervisors of Gambling Services Workers

> Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

- Edition: Data verified Nov 2026 · CollegesRef 2026–27 edition
- Page: https://www.collegesref.com/careers/first-line-supervisors-of-gambling-services-workers
- SOC code: 39-1013.00
- Career family: Personal care and service
- Median annual pay: $63,820 (10th percentile $41,400, 90th percentile $84,750)
- Projected growth: As fast as average, +3.5%
- Openings a year: 2,600
- Typical entry education: High school diploma
- Bright outlook: no
- Data years: BLS 2025 wages · 2025–35 projections

## Interest profile (code ECR)

| Interest area | Score (0–100) |
| --- | ---: |
| Realistic (R) | 45 |
| Investigative (I) | 0 |
| Artistic (A) | 0 |
| Social (S) | 34 |
| Enterprising (E) | 82 |
| Conventional (C) | 75 |

## What you'd do

- Performing for or Working Directly with the Public (importance 88/100)
- Communicating with Supervisors, Peers, or Subordinates (importance 71/100)
- Getting Information (importance 69/100)
- Working with Computers (importance 67/100)
- Guiding, Directing, and Motivating Subordinates (importance 66/100)
- Evaluating Information to Determine Compliance with Standards (importance 64/100)
- Resolving Conflicts and Negotiating with Others (importance 64/100)
- Making Decisions and Solving Problems (importance 59/100)
- Documenting/Recording Information (importance 59/100)
- Establishing and Maintaining Interpersonal Relationships (importance 59/100)

## Skills

Monitoring, Service Orientation, Active Listening, Speaking, Critical Thinking, Reading Comprehension, Social Perceptiveness, Time Management, Coordination, Management of Personnel Resources

## Knowledge

Customer and Personal Service, English Language, Mathematics, Administration and Management, Computers and Electronics, Education and Training, Economics and Accounting, Public Safety and Security, Sales and Marketing, Personnel and Human Resources

## Also called

Blackjack Pit Boss, Blackjack Supervisor, Cage Supervisor, Cardroom Manager, Cardroom Supervisor, Casino Floor Runner, Casino Floor Supervisor, Casino Floorperson, Casino Manager, Casino Services Supervisor

## Majors that lead here (NCES CIP–SOC crosswalk, 4-digit CIP)

- [Hospitality Administration/Management](https://www.collegesref.com/programs/5209) (CIP 5209, 641 colleges)

## Colleges with strong outcomes (College Scorecard, 2025)

| College | Program | Earnings 1 yr | Earnings 4 yrs | Median debt |
| --- | --- | ---: | ---: | ---: |
| [Cornell University-New York](https://www.collegesref.com/college/cornell-university-new-york-710) | Hospitality Administration/Management | $92,126 | $112,289 | $10,883 |
| [New York University NYU](https://www.collegesref.com/college/new-york-university-nyu-1866) | Hospitality Administration/Management | $73,456 | $84,375 | not reported |
| [Boston University](https://www.collegesref.com/college/boston-university-286) | Hospitality Administration/Management | $59,073 | $82,302 | $19,500 |
| [University of Denver](https://www.collegesref.com/college/university-of-denver-2906) | Hospitality Administration/Management | $54,472 | $75,118 | $19,204 |
| [Virginia Polytechnic Institute and State University](https://www.collegesref.com/college/virginia-polytechnic-institute-and-state-university-3134) | Hospitality Administration/Management | $59,633 | $72,817 | $22,000 |
| [DePaul University-Illinois](https://www.collegesref.com/college/depaul-university-illinois-795) | Hospitality Administration/Management | $51,160 | $71,556 | not reported |
| [Fairleigh Dickinson University-Metropolitan Campus](https://www.collegesref.com/college/fairleigh-dickinson-university-metropolitan-campus-936) | Hospitality Administration/Management | $47,506 | $71,188 | $19,500 |
| [Fairleigh Dickinson University-Florham Campus](https://www.collegesref.com/college/fairleigh-dickinson-university-florham-campus-935) | Hospitality Administration/Management | $47,506 | $71,188 | $19,500 |

## Related careers

- [Gambling Managers](https://www.collegesref.com/careers/gambling-managers): $93,220 median pay
- [Gambling Change Persons and Booth Cashiers](https://www.collegesref.com/careers/gambling-change-persons-and-booth-cashiers): $36,220 median pay
- [Gambling Cage Workers](https://www.collegesref.com/careers/gambling-cage-workers): $37,580 median pay
- [Gambling and Sports Book Writers and Runners](https://www.collegesref.com/careers/gambling-and-sports-book-writers-and-runners): $34,980 median pay
- [Gambling Dealers](https://www.collegesref.com/careers/gambling-dealers): $34,320 median pay
- [First-Line Supervisors of Office and Administrative Support Workers](https://www.collegesref.com/careers/first-line-supervisors-of-office-and-administrative-support-workers): $69,500 median pay

## Sources

- [O*NET Database](https://www.onetcenter.org/database.html), version 31.0 (CC BY 4.0)
- [BLS Employment Projections](https://www.bls.gov/emp/tables.htm), version 2025-35, data year 2025 (Public domain (U.S. government work))
- [BLS Occupational Employment and Wage Statistics](https://www.bls.gov/oes/tables.htm), version 2025, data year 2025 (Public domain (U.S. government work))
- [NCES CIP 2020 to SOC 2018 crosswalk](https://nces.ed.gov/ipeds/cipcode/resources.aspx?y=56), version 2020, data year 2020 (Public domain (U.S. government work))

O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. CollegesRef has modified all or some of this information.