# Insurance Claims and Policy Processing Clerks

> Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

- Edition: Data verified Nov 2026 · CollegesRef 2026–27 edition
- Page: https://www.collegesref.com/careers/insurance-claims-and-policy-processing-clerks
- SOC code: 43-9041.00
- Career family: Office and administrative support
- Median annual pay: $49,230 (10th percentile $37,560, 90th percentile $73,590)
- Projected growth: Decline, -1.9%
- Openings a year: 17,500
- Typical entry education: High school diploma
- Bright outlook: no
- Data years: BLS 2025 wages · 2025–35 projections

## Interest profile (code CES)

| Interest area | Score (0–100) |
| --- | ---: |
| Realistic (R) | 4 |
| Investigative (I) | 24 |
| Artistic (A) | 0 |
| Social (S) | 26 |
| Enterprising (E) | 48 |
| Conventional (C) | 100 |

## What you'd do

- Working with Computers (importance 86/100)
- Getting Information (importance 80/100)
- Processing Information (importance 78/100)
- Communicating with Supervisors, Peers, or Subordinates (importance 77/100)
- Documenting/Recording Information (importance 77/100)
- Evaluating Information to Determine Compliance with Standards (importance 76/100)
- Communicating with People Outside the Organization (importance 69/100)
- Establishing and Maintaining Interpersonal Relationships (importance 69/100)
- Making Decisions and Solving Problems (importance 66/100)
- Updating and Using Relevant Knowledge (importance 66/100)

## Skills

Reading Comprehension, Time Management, Speaking, Active Listening, Critical Thinking, Coordination, Service Orientation, Social Perceptiveness, Writing, Complex Problem Solving

## Knowledge

Customer and Personal Service, Administrative, English Language, Computers and Electronics, Mathematics, Administration and Management, Communications and Media, Production and Processing, Law and Government, Economics and Accounting

## Also called

Agency Service Representative (Agency Service Rep), Auto Claims Rep (Automotive Claims Representative), Auto Liability Claims Rep (Automotive Liability Claims Representative), Billing and Insurance Coordinator, Bodily Injury Claims Representative (Bodily Injury Claims Rep), Cancellation Clerk, Claim Representative (Claims Rep), Claims Adjudicator, Claims Analyst, Claims Assistant

## Majors that lead here (NCES CIP–SOC crosswalk, 4-digit CIP)

- [Business Operations Support and Assistant Services](https://www.collegesref.com/programs/5204) (CIP 5204, 758 colleges)

## Colleges with strong outcomes (College Scorecard, 2025)

| College | Program | Earnings 1 yr | Earnings 4 yrs | Median debt |
| --- | --- | ---: | ---: | ---: |
| [Bellevue University-Nebraska](https://www.collegesref.com/college/bellevue-university-nebraska-206) | Business Operations Support and Assistant Services | $67,452 | $83,581 | $19,499 |
| [Valdosta State University](https://www.collegesref.com/college/valdosta-state-university-3105) | Business Operations Support and Assistant Services | $42,670 | $60,715 | $25,991 |

## Related careers

- [Customer Service Representatives](https://www.collegesref.com/careers/customer-service-representatives): $44,770 median pay
- [Credit Authorizers, Checkers, and Clerks](https://www.collegesref.com/careers/credit-authorizers-checkers-and-clerks): $50,080 median pay
- [Eligibility Interviewers, Government Programs](https://www.collegesref.com/careers/eligibility-interviewers-government-programs): $54,210 median pay
- [Billing and Posting Clerks](https://www.collegesref.com/careers/billing-and-posting-clerks): $48,500 median pay
- [Loan Interviewers and Clerks](https://www.collegesref.com/careers/loan-interviewers-and-clerks): $50,020 median pay
- [Bookkeeping, Accounting, and Auditing Clerks](https://www.collegesref.com/careers/bookkeeping-accounting-and-auditing-clerks): $50,670 median pay

## Sources

- [O*NET Database](https://www.onetcenter.org/database.html), version 31.0 (CC BY 4.0)
- [BLS Employment Projections](https://www.bls.gov/emp/tables.htm), version 2025-35, data year 2025 (Public domain (U.S. government work))
- [BLS Occupational Employment and Wage Statistics](https://www.bls.gov/oes/tables.htm), version 2025, data year 2025 (Public domain (U.S. government work))
- [NCES CIP 2020 to SOC 2018 crosswalk](https://nces.ed.gov/ipeds/cipcode/resources.aspx?y=56), version 2020, data year 2020 (Public domain (U.S. government work))

O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. CollegesRef has modified all or some of this information.