SOC 39-1013.00

    First-Line Supervisors of Gambling Services Workers

    Directly supervise and coordinate activities of workers in assigned gambling areas.

    Median pay
    $63,820
    Growth
    +3.5%
    As fast as average
    Openings a year
    2,600
    Typical education
    High school diploma

    Data verified Nov 2026 · CollegesRef 2026–27 edition

    Source: BLS 2025 wages · 2025–35 projections

    See the pathway

    Annual pay range

    Lowest 10% earn less than
    $41,400
    Median
    $63,820
    Highest 10% earn more than
    $84,750
    National wages for all workers in this occupation. BLS Occupational Employment and Wage Statistics, May 2025.

    26,010 people work in this occupation.

    In short

    First-line supervisors of gambling services workers oversee casino staff and game operations. They earn a median annual salary of $63,820 to ensure fair play, resolve guest issues, and manage shifts.

    Written with AI from the BLS, O*NET and CareerOneStop data on this page. Every figure is checked against that data before it is published.

    What first-line supervisors of gambling services workers do

    Job Zone 2: Some preparation

    Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

    Usually a high school diploma; some on-the-job training or experience.

    What the work is like

    These supervisors manage the daily operations of casino floors and gaming areas. They spend their shifts circulating among tables and slot machines to monitor games, verify jackpots, and ensure all stations have adequate staff coverage. A large part of the job involves directing and motivating subordinates, evaluating gaming activities to ensure compliance with standards, and resolving customer conflicts.

    To succeed in this role, individuals need strong leadership, active listening, and social perceptiveness. They must be comfortable working directly with the public, making quick decisions, and documenting operational information. The work requires a blend of customer service, administration, and public safety knowledge. Because casinos are fast-paced environments, supervisors must maintain high levels of self-control, stress tolerance, dependability, and attention to detail.

    How to get there

    Entering this career typically requires a high school diploma. Because this is classified as a job zone that requires some preparation, most supervisors gain their positions through on-the-job training or by gaining prior experience as gambling dealers or cage workers.

    For those who wish to pursue higher education, hospitality administration and management is a closely related college major. Depending on the location of employment, some states list a license as a requirement to perform this work.

    Pay and outlook explained

    The median annual pay for these supervisors is $63,820. The lowest 10% of earners make less than $41,400, while the highest 10% earn more than $84,750.

    There are 26,010 people employed in this occupation. Between 2025 and 2035, employment is projected to grow by 3.5%, which is as fast as the average for all occupations. This growth and normal turnover are expected to result in 2,600 job openings each year.

    Interest profile

    Realistic (R)
    45 / 100
    Investigative (I)
    0 / 100
    Artistic (A)
    0 / 100
    Social (S)
    34 / 100
    Enterprising (E) · strongest
    82 / 100
    Conventional (C)
    75 / 100
    How strongly each interest area describes the work, from O*NET (scores rescaled to 0–100). The interest code lists the strongest areas in order.

    Interest code ECR. Compare it with yours

    What you'd do

    Performing for or Working Directly with the Public
    88
    Communicating with Supervisors, Peers, or Subordinates
    71
    Getting Information
    69
    Working with Computers
    67
    Guiding, Directing, and Motivating Subordinates
    66
    Evaluating Information to Determine Compliance with Standards
    64
    Resolving Conflicts and Negotiating with Others
    64
    Making Decisions and Solving Problems
    59
    Documenting/Recording Information
    59
    Establishing and Maintaining Interpersonal Relationships
    59
    Work activities rated by importance for this occupation, O*NET (0–100).

    Skills and strengths

    Skills

    • Monitoring
    • Service Orientation
    • Active Listening
    • Speaking
    • Critical Thinking
    • Reading Comprehension
    • Social Perceptiveness
    • Time Management
    • Coordination
    • Management of Personnel Resources

    Knowledge

    • Customer and Personal Service
    • English Language
    • Mathematics
    • Administration and Management
    • Computers and Electronics
    • Education and Training
    • Economics and Accounting
    • Public Safety and Security
    • Sales and Marketing
    • Personnel and Human Resources

    Abilities

    • Oral Comprehension
    • Oral Expression
    • Problem Sensitivity
    • Speech Clarity
    • Speech Recognition
    • Deductive Reasoning
    • Near Vision
    • Selective Attention
    • Written Comprehension
    • Written Expression

    Work styles

    • Dependability
    • Integrity
    • Leadership Orientation
    • Attention to Detail
    • Self-Control
    • Social Orientation
    • Stress Tolerance
    • Cautiousness
    • Cooperation
    • Self-Confidence

    Also called

    Blackjack Pit Boss · Blackjack Supervisor · Cage Supervisor · Cardroom Manager · Cardroom Supervisor · Casino Floor Runner · Casino Floor Supervisor · Casino Floorperson · Casino Manager · Casino Services Supervisor

    Career pathway

    From your interests to first-line supervisors of gambling services workers

    Interests that fit the work, the career, majors that lead there and colleges whose graduates in those majors earn the most. Hover or focus a step to follow one path.

    1. Interests

    2. This career

      • First-Line Supervisors of Gambling Services Workers$63,820 median pay

    3. Majors

    4. Colleges

    College Scorecard program outcomes

    Colleges with strong outcomes

    Programs that lead to this career, ranked by what their graduates earn four years after finishing. Earnings are for graduates who received federal aid.

    1. 1Cornell University-New York logo
      Cornell University-New York

      Ithaca, NY · Hospitality Administration/Management · Bachelor's

      1 yr after
      $92,126
      4 yrs after
      $112,289
      Median debt
      $10,883
    2. 2
      New York University NYU

      New York, NY · Hospitality Administration/Management · Bachelor's

      1 yr after
      $73,456
      4 yrs after
      $84,375
      Median debt
      Not reported
    3. 3Boston University logo
      Boston University

      Boston, MA · Hospitality Administration/Management · Bachelor's

      1 yr after
      $59,073
      4 yrs after
      $82,302
      Median debt
      $19,500
    4. 4University of Denver logo
      University of Denver

      Denver, CO · Hospitality Administration/Management · Bachelor's

      1 yr after
      $54,472
      4 yrs after
      $75,118
      Median debt
      $19,204
    5. 5Virginia Polytechnic Institute and State University logo
      Virginia Polytechnic Institute and State University

      Blacksburg, VA · Hospitality Administration/Management · Bachelor's

      1 yr after
      $59,633
      4 yrs after
      $72,817
      Median debt
      $22,000
    6. 6DePaul University-Illinois logo
      DePaul University-Illinois

      Chicago, IL · Hospitality Administration/Management · Bachelor's

      1 yr after
      $51,160
      4 yrs after
      $71,556
      Median debt
      Not reported
    7. 7Fairleigh Dickinson University-Metropolitan Campus logo
      Fairleigh Dickinson University-Metropolitan Campus

      Teaneck, NJ · Hospitality Administration/Management · Bachelor's

      1 yr after
      $47,506
      4 yrs after
      $71,188
      Median debt
      $19,500
    8. 8Fairleigh Dickinson University-Florham Campus logo
      Fairleigh Dickinson University-Florham Campus

      Madison, NJ · Hospitality Administration/Management · Bachelor's

      1 yr after
      $47,506
      4 yrs after
      $71,188
      Median debt
      $19,500

    Source: U.S. Department of Education College Scorecard field-of-study data, 2025. Programs with few graduates are not listed.

    NCES CIP–SOC crosswalk

    Majors that lead here

    Related programs by four-digit CIP code. They are common routes in, not the only ones.

    CareerOneStop

    Certifications, licenses and pay by state

    What first-line supervisors of gambling services workers may need beyond a degree, where a license is required, and what the work pays in each state.

    Training

    Programs of study that prepare people for this work.

    • Casino Dealing
    • Casino Management
    • Casino Operations and Services, General

    Find training near you on CareerOneStop

    Licenses by state

    9 states list a license for this work. Open your state for the license and the agency that issues it.

    Check license requirements on CareerOneStop

    Data from CareerOneStop, sponsored by the U.S. Department of Labor (Employment and Training Administration, with the Minnesota Department of Employment and Economic Development). Retrieved November 6, 2026.

    Your plan

    Build my pathway plan

    Courses, majors, colleges, scholarships and a timeline for this career, built from your profile.

    Related careers

    Careers with similar work, interests or skills.

    All careers

    Questions about first-line supervisors of gambling services workers

    Written with AI from the BLS, O*NET and CareerOneStop data on this page. Every figure is checked against that data before it is published.

    What are some common job titles for this career?

    People in this occupation are often called blackjack pit bosses, casino floor supervisors, cardroom managers, cage supervisors, or casino services supervisors.

    What is the main interest area for this occupation?

    The strongest interest area for this career is enterprising, which involves leading people, making decisions, and managing business operations.

    Do I need a college degree to become a casino supervisor?

    No, a college degree is not typically required. A high school diploma combined with on-the-job training or previous casino experience is the standard preparation for this role.

    Sources and attribution

    Every figure on this page comes from these public datasets. Missing values are shown as not reported, never estimated.

    O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. CollegesRef has modified all or some of this information.

    Data from CareerOneStop, sponsored by the U.S. Department of Labor (Employment and Training Administration, with the Minnesota Department of Employment and Economic Development). Retrieved November 6, 2026.

    Page data updated November 5, 2026.