Refunds, plainly

If you are not satisfied with a Premium Fit Report or a Personalized Federal Student Aid & Loan Plan, ask for a refund within 14 days of purchase and we will refund the full amount. You do not need to give a reason.

If you were charged but your report did not appear, or it contains a technical error, we will fix it or refund you in full at any time. Duplicate charges are always refunded.

• Email [email protected] from the address you paid with, or include your report link.
• Tell us it is a refund request. A reason is optional but helps us improve.
• Once refunded, access to that report's private link ends.

We confirm refund requests within two business days. Refunds go back to the original payment method through our payment processor, Dodo Payments, and usually appear within 5 to 10 business days depending on your bank.

For what you buy and how it is delivered, see pricing.