Receptionists and Information Clerks

People in this career serve as the primary point of contact for an organization. Day-to-day tasks involve performing for or working directly with the public, getting information, and answering questions about the establishment's departments and staff. Clerks spend significant time working with computers, processing information, and communicating with supervisors, peers, and people outside the organization. To assist and care for others effectively, workers must resolve conflicts, make decisions, and solve problems.

This role strongly aligns with conventional interests, requiring administrative knowledge, customer and personal service skills, and a strong command of the English language. Workers utilize computers, electronics, and telecommunications systems to perform their duties. Key skills include active listening, speaking, reading comprehension, and social perceptiveness. To succeed, clerks must demonstrate work styles such as cooperation, dependability, empathy, and self-control. Maintaining positive interpersonal relationships and managing time efficiently are also essential for handling daily visitor traffic and phone calls.

Entering this field typically requires a high school diploma. Most workers need some on-the-job training or prior experience to become fully proficient in the role. While a college degree is not standard, related majors that can prepare students for this career include Business Operations Support and Assistant Services, as well as Veterinary Administrative Services.

Depending on the employer and location, certain credentials can be beneficial. For example, some workers obtain the Permit Technician certification from the International Code Council. Additionally, some states list a license for this work. Job seekers might also find opportunities under various alternative titles, such as Appointment Scheduler, Call Center Representative, or Bilingual Receptionist.

The median annual pay for receptionists and information clerks was $38,010 in 2025. The lowest 10% of workers in this field earned less than $28,760, while the highest 10% earned more than $49,950.

There are 910,180 people employed in this occupation. Between 2025 and 2035, employment is projected to decline by -1.7%. Despite this slight contraction in total jobs, the field still offers a high volume of opportunities, with 105,100 job openings projected each year.