Office and administrative support
Customer Service Representatives
- Median pay
- $44,770
- Outlook
- Decline
High school diploma
- Active Listening
- Service Orientation
- Speaking
SOC 41-3091.00Bright outlook
Sell services to individuals or businesses.
Data verified Nov 2026 · CollegesRef 2026–27 edition
Source: BLS 2025 wages · 2025–35 projections
Annual pay range
1,256,010 people work in this occupation.
In short
These sales representatives sell a wide variety of services to businesses and individuals, often explaining service options and resolving customer issues. The career offers a median annual pay of $69,990, with top earners making over $148,840.
Written with AI from the BLS, O*NET and CareerOneStop data on this page. Every figure is checked against that data before it is published.
Sell services to individuals or businesses. May describe options or resolve client problems.
Usually a high school diploma; some on-the-job training or experience.
Workers in this field focus on selling and influencing others to purchase services. On a daily basis, they communicate with people outside their organization to establish and maintain strong interpersonal relationships. They gather information, process details, and think creatively to resolve conflicts and negotiate service terms. To succeed, these representatives must organize, plan, and prioritize their own work while constantly updating their knowledge of the services they sell.
This career strongly aligns with enterprising interests, meaning it suits people who enjoy starting and carrying out projects, especially in business. Key skills for the job include active listening, persuasive speaking, social perceptiveness, and time management. Representatives must understand customer and personal service, sales and marketing principles, and basic administration. Because they interact with diverse clients, they rely on work styles like perseverance, dependability, self-confidence, and high stress tolerance to meet their sales goals.
To enter this career, candidates typically need a high school diploma. The occupation is classified as requiring some preparation, meaning that most people start with a high school education and then complete some on-the-job training or gain relevant work experience to learn the trade.
Students interested in preparing for this field in college often choose majors such as general sales, or merchandising and related marketing operations. These programs help build the foundational marketing and communication skills useful for securing business-to-business or direct-to-consumer sales roles. While a college degree is not a standard entry requirement, completing these programs can provide a helpful background. Additionally, licensing requirements vary by location, as some states list a license for this specific type of service sales work.
The median annual pay for these sales representatives was $69,990 in 2025. The lowest 10 percent of workers in this field earned less than $37,980, while the highest 10 percent earned more than $148,840. This wide range often reflects differences in commissions, experience, and the specific industry offering the services.
With 1,256,010 people employed in this field, the occupation is large. Employment is projected to grow by 2.7 percent from 2025 to 2035, which is as fast as the average for all occupations. Despite this average growth rate, the large size of the field means there are many opportunities, with about 115,700 job openings projected each year.
Interest code ECS. Compare it with yours
Automobile Club Membership Sales Agent · Automotive Sales Consultant (Auto Sales Consultant) · B2B Sales Representative (Business to Business Sales Representative) · Business Services Sales Representative · Customer Service Sales Representative (Customer Service Sales Rep) · Field Sales Consultant · Field Sales Representative · Independent Sales Representative · Inside Sales Representative (Inside Sales Rep) · Member Service Representative (MSR)
Career pathway
Interests that fit the work, the career, majors that lead there and colleges whose graduates in those majors earn the most. Hover or focus a step to follow one path.
1Interests
2This career
3Majors
4Colleges
Interests
This career
Majors
Colleges
College Scorecard program outcomes
Programs that lead to this career, ranked by what their graduates earn four years after finishing. Earnings are for graduates who received federal aid.
Waco, TX · General Sales, Merchandising and Related Marketing Operations · Bachelor's
College Station, TX · General Sales, Merchandising and Related Marketing Operations · Bachelor's
Bowling Green, OH · General Sales, Merchandising and Related Marketing Operations · Bachelor's
Ogden, UT · General Sales, Merchandising and Related Marketing Operations · Bachelor's
West Lafayette, IN · General Sales, Merchandising and Related Marketing Operations · Bachelor's
Madison, WI · General Sales, Merchandising and Related Marketing Operations · Bachelor's
Kennesaw, GA · General Sales, Merchandising and Related Marketing Operations · Bachelor's
Muncie, IN · General Sales, Merchandising and Related Marketing Operations · Bachelor's
Source: U.S. Department of Education College Scorecard field-of-study data, 2025. Programs with few graduates are not listed.
NCES CIP–SOC crosswalk
Related programs by four-digit CIP code. They are common routes in, not the only ones.
358 colleges offer it
CareerOneStop
What sales representatives of services, except advertising, insurance, financial services, and travel may need beyond a degree, where a license is required, and what the work pays in each state.
Programs of study that prepare people for this work.
25 states list a license for this work. Open your state for the license and the agency that issues it.
Federal
Ocean Transportation Intermediary - OTI
Bureau of Tariffs, Certification and Licensing, Federal Maritime Commission
Ocean Transportation Intermediary -NVOCC
Bureau of Tariffs, Certification and Licensing, Federal Maritime Commission
Auctioneer
Arkansas Auctioneers Licensing Board, Arkansas Department of Labor and Licensing
Cemetery Broker
Licensing Unit, Cemetery and Funeral Bureau, Department of Consumer Affairs
Cemetery Manager
Licensing Unit, Cemetery and Funeral Bureau, Department of Consumer Affairs
Cemetery Salesperson
Licensing Unit, Cemetery and Funeral Bureau, Department of Consumer Affairs
Motor Club Agent
Producer Licensing Bureau, Department of Industrial Relations
Title Marketing Representative
Producer Licensing Bureau, Department of Industrial Relations
Home Improvement Salesperson
Occupational & Professional Licensing, Department of Consumer Protection
Auctioneer
Division of Professions, FL Dept. of Business and Professional Regulation
Auctioneer Apprentice
Division of Professions, FL Dept. of Business and Professional Regulation
Auctioneer
Auctioneer-Non Resident
Cemetery/Funeral Service Dealer
Preneed Sales Agent
ART AUCTION HOUSE OWNER
VEHICLE AUCTIONEER
Auctioneer
Indiana Auctioneer Commission, Indiana Professional Licensing Agency
Temporary Auctioneer Permit
Indiana Auctioneer Commission, Indiana Professional Licensing Agency
Apprentice Auctioneer
Auction House Operator
Limited Tobacco Auctioneer
Pest Management Consultant License
Professional Services License
Preneed Agent
Preneed Agent Funeral Director
Preneed Provider
Preneed Seller
Apprentice Auctioneer
Auction Firm
Auctioneer
Cemetery Operator's License
Pre-Need Cemetery Salesperson
Preneed Establishment (Funeral)
Preneed Sales (Funeral)
Auction Clerks
Auctioneers
Apprentice Auctioneer
Ohio Department of Agriculture
Auctioneer
Ohio Department of Agriculture
Preneed Salesperson
Auctioneer
Auctioneer Examiners Board, Bureau of Professional & Occupational Affairs, Department of State
Cemetery Broker, Partnership, Assoc. or Corporation
Real Estate Commission, Bureau of Professional & Occupational Affairs, Department of State
Real Estate Cemetery Salesperson
Real Estate Commission, Bureau of Professional & Occupational Affairs, Department of State
Vehicle Auctioneer
Vehicle Board, Bureau of Professional & Occupational Affairs, Department of State
Auctioneer (& Apprentice Auctioneer)
Division of Commercial Licensing & Racing & Athletics, RI Department of Business Regulation
Auction firms
Auctioneers
Perpetual Care Cemeteries
Auctioneer
AFFILIATE AUCTIONEER
Division of Regulatory Boards, Division of Regulatory Boards, Department of Commerce and Insurance
PRE-NEED SALES AGENT REGISTRATION
Department of Commerce and Insurance
PRINCIPAL AUCTIONEER
Division of Regulatory Boards, Division of Regulatory Boards, Department of Commerce and Insurance
PUBLIC AUTOMOBILE AUCTIONEER
Division of Regulatory Boards, Division of Regulatory Boards, Department of Commerce and Insurance
Apprentice Auctioneer License
Auction House License
Auctioneer License
AUCTIONEER
Division of Professional Credential Processing, WI Department of Safety and Professional Services
CEMETERY PRENEED SELLER
Division of Professional Credential Processing, WI Department of Safety and Professional Services
CEMETERY SALESPERSON
Division of Professional Credential Processing, WI Department of Safety and Professional Services
Data from CareerOneStop, sponsored by the U.S. Department of Labor (Employment and Training Administration, with the Minnesota Department of Employment and Economic Development). Retrieved November 6, 2026.
Your plan
Courses, majors, colleges, scholarships and a timeline for this career, built from your profile.
Written with AI from the BLS, O*NET and CareerOneStop data on this page. Every figure is checked against that data before it is published.
People in this occupation work under many different titles. Some common names include business to business sales representatives, field sales consultants, auto sales consultants, inside sales representatives, and member service representatives.
A high school diploma is the typical education needed to enter this field. Most workers also receive on-the-job training or have prior experience to help them learn the specific services they will be selling.
It depends on where you plan to work. Some states list a license for this work, so you should check the local regulations in your area.
Every figure on this page comes from these public datasets. Missing values are shown as not reported, never estimated.
Version 31.0
Version 2025-35 · Data year 2025
Version 2025 · Data year 2025
Version 2020 · Data year 2020
O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. CollegesRef has modified all or some of this information.
Data from CareerOneStop, sponsored by the U.S. Department of Labor (Employment and Training Administration, with the Minnesota Department of Employment and Economic Development). Retrieved November 6, 2026.
Page data updated November 5, 2026.